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Elements and Performance Criteria

1. Identify records to be stored
   • Classify records to be maintained in relation to customer requirements, quality system or production requirements
   • Identify requirements for completion of workplace records in accordance with workplace procedures
   • Record and collate information ensuring appropriate information and any samples are included in an appropriate manner

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Records	Records will be specified in the organisation’s record keeping processes and procedures and include one or more of the following: hard copy, such as documents, images, reports and forms electronic, such as documents, images, reports, forms, databases and spreadsheets physical, such as samples of products or materials
Non-routine problems	Non-routine problems must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts to: determine problems needing action determine possible fault causes develop solutions to problems which do not have a known solution follow through items initiated until final resolution has occurred report problems outside area of responsibility to designated person Non-routine problems are unexpected problems, or variations of previous problems and include one or more of the following: lost files misfiling poor controls insufficient space/storage facilities incorrect destruction of records Operational knowledge includes one or more of the following: procedures training technical information, such as journals and engineering specifications remembered experience relevant knowledge obtained from appropriate people

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:

collate and file information, records and related materials according to record keeping, filing and security requirements

prioritise and respond to requests for information from records and/or files to be relocated

identify and locate records

apply operational knowledge to non-routine problems

complete workplace forms and records

read and interpret procedures, work instructions, forms and records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

data systems and data security

record keeping

privacy

intellectual property (IP)

record retention schedules and record destruction procedures.

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